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ITC Support Testimonials

Dwight Stuckey,
Stuckey and Company

Great training and insight...on every level!

Burke Convey,
Covey Agency

Tech support was able to remote into my system and diagnose and help correct the problem. I am so grateful and appreciated the assistance!

Dale Delay,
Delay Insurance Service & Assoc

Friendly and helpful! Listened to all my questions and really helped me understand.

Alex Cao,
Pin Insurance Agency

Thank you ITC for having such a great team for tech support.

Danny,
GGB Insurance

Very professional, awesome customer service.

Anthony Leigh,
Pacific Charter Insurance Group

Very helpful, knowledgeable and professional. I wish my technical support experiences were this good with other companies technical support departments. Thank you very much!

Ivan Estrada ,
Estrada Services

Very knowledgeable. Fixed my problem in less than 5 minutes!

Ivan Estrada,
Estrada Services

Great rep - very knowledgeable. Fixed my problem in less than 5 minutes!

Anthony Leigh,
Pacific Charter Insurance Group

[Technical support] was very helpful, knowledgeable and professional. I wish my technical support experiences were this good with other companies technical support departments.

Natalie Richie,
Alive Insurance Services, Inc.

Very professional, prompt and courteous service.

Christina DePuy,
Insurance Zebra

Quick and to the point - solving our problem speedily and with little fuss.

Maurice Thomas,
ExpressQuote Insurance

Very pleasant and informative. I have already began to tell my professional insurance contacts about how wonderful your product and services are.

Suresh Shah,
Asia Insurance Services

For the past twenty years I have seen the commitment of fine service and products provided by ITC and I will not leave them.

Counts Insurance Agency ,
Counts Insurance Agency

I was given great advice on how to help with the quoting process on our website and much more. I just wanted to say thanks again for all the help, we greatly appreciate it!

Rod ,
RoadOne Insurance Services

Fast! The support team knew what the issue was and was able to target and attack the problem.

Sean Hulme,
Alamo Auto Insurance

We really appreciate your product and the support team provides the fast, courteous service that an agency needs.

Bob Kipper,
Kipper Insurance Agency

No matter what department I call, everyone has been very professional, knowledgeable and helpful. Thank you ITC!

Yvonne Arnold,
Interstate Insurance Agency

Fast! Excellent help and understanding of my problems with the NEW Internet Explorer configurations.

Jean Johnson,
S-R Form Insurance Agency

As always the techs come up with the solution.

Basil Green,
OMT Insurance Brokers, LLC

I think that it was a very difficult and one in a million chance of finding and fixing the problem. ITC's support stayed with me until it was fixed.

Ann Marchant,
Lake Dallas Family Insurance Agency

ITC is the best. Have never had a problem that the staff has not been professional and easy to work with.

Mark Sullivan,
Mark Sullivan Insurance

Super helpful company and product.

Amy Johnson,
S-R Form Insurance Agency

Everyone has been very helpful when I've called in for assistance. No complaints from me.

Chris Faggi,
R Hobbs Insurance Agency Inc

The staff has been great... from the start of the website development to helping us with any issue.

Donna Newsome,
Newsome Insurance Agency

Very quick and friendly. Always do a good job.

Marty Stewart,
Brooker Insurance Agency

Thank you for your excellent problem-solving support! I genuinely appreciate the help! :)

Derek Dugar,
Dugar Insurance Agency

When my operating system was changed from Windows XP to Windows 7 and IE needed to be updated to allow the correct bridging "language", the techs at ITC stayed with me till all systems were operating correctly. GREAT JOB guys!!!

Brian Bozick,
Brian Bozick Insurance Agency

[ITC's technical] support team is the bomb. They are great and treat me with respect. They get the job done, and even when it isn't their system issue, they find a way to help me get the problem fixed. They are a huge asset. You can sell software all day, but if the support team isn't there to back it up, it isn't worth a dime.

Dawn Pirtle,
Pirtle Insurance

I think ITC's technical support staff is the best. They can't be topped. They always know how to help or fix an issue. [ITC] should train all businesses to be as good.

Cyndi Ayscue,
Insurance Partners of NC, Inc.

My two experiences with ITC's technical support were wonderful. They were friendly and helpful. Very pleased with their technical support department.

Derek Dugar,
Dugar Insurance

[Technical support is] very knowledgeable of our needs and willing to advise or assist for results immediately.

Yvonne Arnold,
Interstate Insurance Agency

Fast help, wonderful service

Ed Naeger,
Pay & Go Insurance

[Technical Support] listened to our concerns and addressed each issue with professionalism.

Jack Heller,
Insurance Browser Inc.

The service crew at ITC will walk you through any issues. I know if I need the help they will get me back up and running....for a web based agency that is critical.

Dawn Pirtle,
Pirtle Insurance Agency

I have stated in the past how great the technical support staff is when we have had a problem in our agency. They are always very easy to work with. I very much appreciate being able to pick up the phone in most, if not all cases, and speak personally with a member of the tech staff. They're really good!

Darci Gutierrez,
Darci Gutierrez Insurance Services

The techs are all great and although I hate to call in, I know that when I do it will be resolved.

Theresa,
The Insurance Shop, Inc.

We switched to ITC because of poor service from our last provider... and so far you guys have proved it was a good move.

Elizabeth Galarza,
Insurance Saving Spot

Surprisingly, I didn't have to wait forever on the phone. [Technical support] solved the issue very well. I thought 100 times before making the call because I was expecting to be on hold for a long time and then get a rep with an attitude. Keep up the good work.

Mary Ann Wylie,
Mary Ann Wylie Insurance Agency

[Technical] support crew is AWESOME! Great job in every aspect.

Gary Sweeney,
Advantage1

The [technical] support ITC offers is the best. A few times I couldn't get a few companies to bridge over [from TurboRater], and the guy I talked to took care of my problems.

Steve Camp,
Big Sky Insurance

Great job [Technical Support], immediate response. Best I've received compared with other companies I've used in the past.

Daniel Mitchell,
180 Insurance Agency

I love how in a matter of seconds one of ITC's techs can get on my computer and fix issues that I have with the program. Usually it is something I overlooked, but since I am not a computer guy I wouldn't know that. These guys have always been helpful and they do it quickly.

Victor Cooper,
CooperInsures

ITC's technical support is great, and we are glad whenever we have a problem we can count on them to fix it for us.

Debbie Unverzagt,
Best Choice Insurance of North Texas

ITC technical support always goes above and beyond the call of duty so to speak. They are extremely knowledgeable in the field. Never a complaint when I have had to call you guys. Wonderful customer service always!!!!

Jeannie Brant,
Valley Agency Company

ITC technical support was very helpful and patient. They took the time to show me exactly how to accomplish what I wanted to do on the website.

Private,
Uno Insurance

ITC technical support was fast and accurate.

Danny Owens,
A-OK Preferred Insurance Agency

You have no idea how much ITC technical support helped me out. It really does a lot to have someone knowledgeable who can fix something complicated for you and make it look easy. Awesome job and whew.

Dawn Pirtle,
Pirtle Insurance Agency

I have always found the technical support to be very good! I wish everyone I had to deal with was as good as ITC's support!

Mina Quiroz,
TWFG Insurance Services

Our experience with the team at ITC was great. They made the process [of building our website] extremely easy.

Beth Bowerman,
Hankoff Insurance Group

ITC's Insurance Website Builder team has been very fast and efficient with all my questions and needs.

Octavio Lopez,
OL Services

Excellent customer service!

Private,
Acura Universal Services

ITC technical support was very thorough and quick to get us back up and working.

Virginia Wilson,
Spradlin Insurance Agency

ITC has excellent service, and I have used you for many years, and I will continue to use you.

Joyce Munoz,
Silcox Insurance Services

ITC's technical support was extremely helpful and knowledgable.

Russ Mutto,
Mutto Insurance Agency

In all the years I have been your customer, I have NEVER had a bad experience. ITC customer service has been a constant 100%.

Support received a rating of 5.0 out of 5 based on 55 reviews.

Reviews and testimonials are provided via quarterly surveys and published with permission of respondent.

Quoting in TurboRater is so fast; it takes only 2 minutes.TurboRater Customer
- Hector Raul Martinez Sr, A-Accessible Insurance LLC
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When we approached ITC, we had no web presence at all. Our web site had been quarantined by Google and my former web designer was missing in action. Thus, I asked a well-known authority on Insurance technology, Steve Anderson, for a recommendation of a reliable company that could design a web site for our agency and reestablish our web presence. Steve gave me a couple of names and one of those was ITC. After researching them on-line, I made an appointment to go by the ITC office so that I could check out their operation and I liked what I saw. They sat down with me and gave me a number of templates to choose from and explained the ITC role and agent’s role in designing the web site. ITC had developed their own content management system similar to “WordPress” in that it permits the user to make changes to the web site and to blog if they were inclined to do so. We signed up and were live in just a few weeks and we were very pleased with the appearance and believed that it would be a shame to have such a good looking site without any visitors. Thus we took another step and hired another division of ITC to improve the site’s visibility. Within a few months of launching our SEO campaign, we were on the first page of Google for certain key words and we were receiving more than a call each day. Our visibility has generated telephone calls that has more than paid for the SEO costs. In one month alone, August 2014, we wrote over $27,000 in new Commercial Lines new business premium.Insurance Website Builder Customer
- Jim Porter CPCU, CLU, Porter-Brandenburg Agency
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Great staff and very helpful. They have been with us every step of the way. We are not great with computers and they have made it easy for us to do what we need to do.Insurance Website Builder Customer
- Chris Faggi, R Hobbs Insurance Agency Inc
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My agency has been an ITC Insurance Website Builder customer for many years, and we have enjoyed and appreciated their services these many years. They do a very professional job building the website, and they are also available for prompt, courteous and knowledgeable service after setup.Insurance Website Builder Customer
- Glen L. Pankratz, DFW Insurance
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From Sales to finish, ITC has exceeded my expectations. Fast and expert advice has made my website a success!!Insurance Website Builder Customer
- Sheila T. Cook, Cost Cutter Insurance Agency, Inc
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